Terms and Conditions

This activities booking service is facilitated by Go Do Pty Ltd ABN 29 122 509 139 (“GoDo”, “we”, “our”, “us”) on behalf of third party suppliers (“activity suppliers”). When you make an activities booking with us the following terms and conditions will apply:

Bookings

When a booking is successfully placed with an activity supplier (which is evidenced by you receiving an instant confirmation email from us) the contract formed is directly between you and the activity supplier. You must be at least 18 years of age to make a booking of any activities displayed on this website. You agree to make payment for the booking price via a debit to your nominated credit card.

Refunds, Changes and Cancellations

The cancellation policy for each activity is as follows (unless a different policy is notified by the activity supplier on the booking page for the applicable activity):

  • cancellations notified 30 days or more prior to activity date » full refund is given by activity supplier;
  • cancellations notified 8 days or more (but less than 30 days) prior to activity date » 50% refund is given by activity supplier;
  • cancellations notified less than 8 days prior to activity date » no refund is given by activity supplier.

Some activities, such as theme park tickets, do not allow refunds or cancellations as notified on the Booking page. Tickets are not transferable and not redeemable for cash.

If you do not attend at the agreed date, time and place you may not be entitled to any refund by the activity supplier.

Customers who cancel due to personal reasons (such as sickness) which doesn’t allow them to attend the Activity on the day and do not have booking insurance (see details below) will only be entitled to a refund if allowed in accordance with the applicable cancellation policy.

Gift Voucher purchases are non refundable and not redeemable for cash.

Booking Amendments

Not all activity suppliers will accept changes once they have received your booking. It may be possible to change your booking but this will be at the discretion of the activity supplier (fees may apply).

  • If you need to increase the number of people included in your booking: select the same activity online and buy the additional tickets required.
  • If you need to decrease the number of people, please contact our Customer Service Centre with your booking ID. Please note cancellation fees may apply.
  • If you need to change the date of your booking, please contact our Customer Service Centre with your booking ID and they will let you know if it is possible. Please note rescheduling fees may apply.

Booking Cancellations

If you Need To Cancel

  • Please contact our Customer Service Centre with your booking ID to see if a cancellation is possible. Please note rescheduling fees may apply.

In the event the Activity Supplier Cancels

  • If your activity is cancelled due to reasons outside of the supplier’s control including cases such as bad weather or mechanical breakdown that prevents your activity from going ahead on the scheduled date, you will be given the option to reschedule the activity within three months of the original activity date (if reasonably practicable), or receive a cash refund on the activity. Please note if you opt for a refund, the $7.50 Booking Fee is not refundable.

If your activity is cancelled by the activity supplier you must contact us within 48 hours of being notified to discuss your rescheduling needs or refund options.

Booking Insurance

Should you purchase Booking Insurance at the time of booking your activity, it may be possible to make a claim and recover the cost of a cancelled activity regardless of the cancellation and refund policy applicable to the activity.

Booking insurance is available for purchase on GoDo to offer you extra protection if you are required to cancel your activity due to personal reasons such as sickness, injury or mechanical breakdown experienced in getting to your activity. It will also offer some compensation for accommodation and other selected out of pocket expenses incurred if your activity is unable to go ahead due to any circumstances that may prevent a supplier from fulfilling your activity on the original scheduled date. If you have purchased Booking insurance you may be able to make a claim and recover the cost of the activity. Booking insurance is non-refundable unless cancelled in accordance with the 14 day cooling off period and prior to the activity date.

If you purchase Booking Insurance through GoDo some of the personal information we collect will be shared with our insurance partner. We only provide our insurance partner with the information required to allow them to administer Booking Insurance purchased by you. This insurance partner has its own privacy policy which governs the way that it collects and treats your information when you purchase Booking Insurance. For more information regarding our Booking Insurance click here.

We ensure that we only work with reputable partners who commit to respecting customer privacy in accordance with accepted privacy principles. However, GoDo is not responsible for the privacy practices of its partners.

Lack of Availability

We enable you to make bookings from inventory supplied by each activity supplier. We cannot accept any liability if a booked activity session is unavailable. In this event you will be entitled to a full refund from the activity supplier. We do not guarantee the availability of any of the activities published on this website.

Site information

It is the activity suppliers' responsibility to provide an accurate description of their activities on this website. We make every effort to ensure all information displayed on our site is accurate; however, as considerable information is accessed from the activity suppliers, we are unable to guarantee the accuracy of all information nor are we able to guarantee that the site is free of errors or faults. We reserve the right to change information displayed on our site (including these Terms & Conditions) at any time without notice to you.

Pricing Policy

All of our prices are in Australian dollars (AUD) and include goods and services tax (GST). Prices are regularly updated when price changes are received from our activity suppliers.

Security Policy

When making a booking on this website your financial details are passed through a secure server using the latest 128—bit SSL (secure sockets layer) encryption technology. 128—bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our Customer Service Centre at info@godo.com.au.

Liability

Without affecting any of your statutory consumer rights that cannot be lawfully excluded or limited: a) we will not be liable for any losses, damages, liability, claims or expenses (howsoever caused, including negligence, and whether direct, indirect or consequential) arising from the use of or connected with our site or any products or services purchased on our site, and b) we make no warranty or representation as to the fitness or suitability of any product or service displayed on our site or any linked site. Where our liability cannot be excluded, to the extent permitted by law such liability is limited to the value of the booking made.

General

These Terms & Conditions are governed by the laws of New South Wales, Australia. We receive payments from our activity suppliers for providing this booking service and insurance. For information on how we deal with your personal information please refer to our privacy & copyright policy.

We collect your personal information to enable us to make your booking with the supplier. We may use your personal information (including email address) to provide you with information about other activities available from godo.com.au.